FAQS

Given the current situation with the backlog, this is a fluid situation. Some people get a cancellation the same day, and some may take a week or more. Getting the Pro or Ultimate package allows you to skip the queue of those already using our services so you will be next (please note you will not skip anyone who paid for a package above or equal to yours in value before you, only those paying for the lower package(s)). The more open you are to tests (bigger range of test centres) the quicker you will see cancellations. Rest assured, we will find you something.

Thousands of DVSA tests take place every day of which often people tend to get nervous before the test and cancel or change the date to a later point, when this happens the test becomes available to the public… seeing as we have a team of trained professionals who are constantly searching for tests, we are able to see the slot straight away and book you in. So theoretically you can reload the DVSA website all day and it is likely you will see a test appear, however before you even have time to blink, we will have already reserved it.

Yes. Before launching our current process, we carried out a thorough review with our barristers to ensure the service operates within the applicable legal and compliance requirements. As part of that review, Test Ultimate was designed so that the candidate themselves completes and confirms the booking directly on the DVSA website, rather than Test Ultimate completing the booking on the candidate’s behalf.

Test Ultimate’s software helps users find suitable driving tests and streamline the process, but the candidate confirmation action remains with the candidate. This approach was specifically developed to allow the service to continue operating while ensuring the candidate stays in control of their own booking process.

As with any regulatory environment, requirements can evolve over time and our systems and processes are reviewed and updated where necessary to remain compliant.

Yes, our guarantee applies to all our packages. While we are likely to get tests in the timeframe you ask for with all our packages, the different priority levels is how much in advance you will get the test. So with our Ultimate package, we will give you Super Priority which means we will put you ahead of those in Standard and Pro so you get a test with the most notice before the test. With the Pro package, you will get ahead of those in Standard, however those in Ultimate will still be ahead of you even if they sign up after you, so you would get a little less notice of tests. With the Standard package, you will be our lowest priority level, so anyone who signs up for Pro or Ultimate will get offered tests before you even if they signed up after you, You are likely to get mainly short notice tests (tests with less than 3 working days notice). This means the tests cannot be reserved, so will be offered to you, but we don't know how long we will be able to keep them for, so you will need to confirm quickly. If you are lucky, it is also possible you can get tests that are not short notice.

Not necessarily. With our Standard and Pro package, you need to already have an existing driving test booking to use the service. Your existing booking can be for any date, time, or test centre as long as it is a valid DVSA booking and you can let us know your preferred location and criteria when signing up.

With our Ultimate package, we also offer an option where you do not need to have an existing booking in order to get started.

If you are unsure which package is right for you or are having difficulty getting an initial booking, feel free to contact us and we can help point you towards test centres with availability.

You can book a test in any centre provided the date of the test is more than 10 full working days in advance. We recommend paying for the Ultimate package so that you can get your test as soon as possible. Remember if you fail your test you will need to wait 10 working days (approximately 2 weeks) before you can take another one, so make sure you take your test with enough time to retake it if you fail before your theory test expires.

If you cannot find any availability and have looked in all centres, you can try send us an email and we’ll see if its possible to still help you.

Yes, as part of signing up, you can opt to change your test centre.

Absolutely! We want you to get your license as soon as possible. We do this by looking for people who cancel their driving test bookings and then we offer those spots to you so that you can get your test done within weeks, not months!

We have a team of trained professionals who are constantly searching for tests. As soon as we see a slot, we instantaneously book it. So theoretically you can reload the DVSA website all day and it is likely you will see a test appear, however before you even have time to blink, our team will have already reserved it.

You can pay by card or if you contact support you may be able to pay by other payment methods (subject to availability).

Once we find you a test that meets your criteria we will be in touch with you by email to offer you the slot. If you decide to keep the slot we offer you can confirm this by logging into your account, we will confirm once the slot is booked.

If you don’t want the slot, you can decline the test from your account so we can continue looking for another test for you.

If you receive an email from the DVSA regarding a change in test but have not been contacted by us, then please contact us immediately.

When a test is found we will offer it to you, you can then check with your instructor regarding availability etc. Once you confirm that you would like the test we will attempt to book that in for you and we will be unable to change that slot for you again without you purchasing another package from us (this includes if you have paid for the Ultimate package, in that case, we would only be able to change your next test if you fail the one we booked you).

Nope – you only need an existing (valid) test booking. And if you don’t get offered a driving test until 3 weeks after the earliest date you would like one, you can request a refund.

If you find a test not from our service then you can book in the new test and once you do so contact us immediately to tell us to stop searching for you (We may still be searching for you for up to 48 hours after you send you contact us depending on when we see your message). If you meet the eligibility for a refund you can contact us to process this for you after we have stopped searching.

Yes, provided you have given us at least 3 weeks from the earliest date you put down and we have not found a single cancellation in the test centres you have asked for.

Refunds in any other case are not possible. If you’ve not given us a valid booking or your booking becomes invalid while we are searching, you will not be eligible for a refund, however we generally will be able to update your search (at our discretion) so we can continue searching for a test for you.

Please note: The processing fee is non refundable.

When you sign up you will create a password to log in. If you forgot your password, please click here.

Unfortunately we only support the DVSA service which covers England, Scotland and Wales.

Sorry to hear you’ve failed your test. Head over to https://www.gov.uk/book-driving-test and book a test for any date (must be a minimum of 10 full working days in advance), place and time.

Once you have done so, please sign into your account to purchase another search from us.

At present, Test Ultimate requires access to a Windows computer or laptop to complete the booking confirmation process. This is because Test Ultimate uses a Windows application that allows the candidate themselves to confirm the booking directly on the DVSA website, helping ensure the process remains compliant with UK requirements and keeps confirmation in the candidate’s control.

If you are away from your computer, you can still use your phone by connecting remotely to your Windows device using a remote desktop app. This allows you to access your computer from your phone and complete the DVSA confirmation process when a suitable test becomes available.

Yes. Test Ultimate can be used on a Mac by running Windows through Parallels Desktop. Parallels allows you to run Windows alongside macOS without needing a separate computer or restarting your Mac, making it possible to install and use the Test Ultimate Windows application directly on your Mac.

To get started:

1. Install Parallels Desktop (the free trial should work fine).
2. Set up Windows inside Parallels.
3. Install the Test Ultimate Windows application inside Windows.
4. Use Test Ultimate as normal to confirm bookings directly through the DVSA process.